fl777 Privacy Policy

1. Introduction

fl777 ("fl777", "we", "us", "our") is committed to protecting the privacy and personal data of every player and user of the fl777 online gaming platform available at fl777.vip ("Platform"). This Privacy Policy ("Policy") describes our data processing practices and your rights in relation to your personal data. It applies to all information collected through the Platform, our customer support channels, and any other interaction you have with fl777.

fl777 processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations issued by the National Privacy Commission ("NPC"). Where fl777 also processes data of individuals in other jurisdictions, we apply equivalent or higher standards of protection.

2. Personal Data We Collect

fl777 collects the following categories of personal data, depending on how you interact with the Platform:

fl777 does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data related to race, religion, political affiliation, health conditions, or sexual orientation.

3. How fl777 Uses Your Personal Data

fl777 uses the personal data described above for the following purposes:

• Account creation and management: To open, verify, and maintain your fl777 account and deliver the services you have registered for.
• Identity verification (KYC): To comply with anti-money laundering (AML) and know-your-customer obligations required under Philippine law and PAGCOR regulatory guidelines.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, and other accepted payment methods in Philippine Peso (PHP).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access on the fl777 Platform.
• Customer support: To respond to your enquiries, complaints, and requests submitted via live chat or email at [email protected].
• Responsible gaming compliance: To enforce deposit limits, self-exclusion requests, and the 21+ age restriction that applies to all fl777 accounts.
• Marketing communications: To send you promotional offers, new game announcements, and bonus notifications, where you have not opted out. You may opt out at any time.
• Platform improvement: To analyse aggregated usage data and improve the fl777 Platform's performance, design, and game content.
• Legal compliance: To comply with applicable Philippine laws, PAGCOR regulations, court orders, and lawful requests from government authorities.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, fl777 processes your personal data on the following legal grounds:

• Contractual necessity: Processing necessary to perform the contract between you and fl777, including account management, payments, and service delivery.
• Compliance with a legal obligation: Processing required to comply with AML, KYC, PAGCOR, and other applicable regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where these interests do not override your fundamental rights.
• Consent: Processing for marketing communications, where we rely on your express opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

5. Data Sharing and Disclosure

fl777 does not sell your personal data. We may share your personal data with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash (Mynt – Globe Fintech Innovations, Inc.), PayMaya (Voyager Innovations), and partner banks (BPI, BDO, Metrobank) to process your financial transactions.
• Identity verification providers: Third-party KYC service providers engaged by fl777 to verify government-issued Philippine IDs and conduct AML screening.
• Game providers: Software providers whose games are integrated into the fl777 Platform (e.g., Pragmatic Play, PG Soft, Jili) receive anonymised session data required to operate their games.
• IT and security providers: Cloud hosting, CDN, and cybersecurity vendors engaged by fl777 under data processing agreements that require equivalent data protection standards.
• Regulatory authorities: PAGCOR, the NPC, and other Philippine government authorities, where fl777 is legally required to disclose data.
• Law enforcement: Philippine law enforcement agencies, where fl777 receives a lawful order or is required by law to disclose data in connection with a criminal investigation.

All third-party service providers engaged by fl777 are contractually required to process personal data only on fl777's instructions and to maintain appropriate security measures.

6. Cookies and Tracking Technologies

fl777 uses cookies and similar tracking technologies on the fl777.vip Platform. Cookies are small text files placed on your device when you visit the Platform. fl777 uses the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and game lobby view options.
• Analytics cookies: Collect anonymised data about how players use the Platform to help fl777 improve performance and user experience.
• Marketing cookies: Used only where you have provided consent to receive personalised promotions within the fl777 Platform.

You can manage or delete cookies at any time through your browser settings. Disabling strictly necessary cookies will affect Platform functionality. Disabling analytics or marketing cookies will not affect your ability to play on fl777.

7. Data Retention

fl777 retains your personal data for as long as your account remains active and for a minimum period of five (5) years after account closure, as required by Philippine AML regulations and PAGCOR guidelines. Transaction records are retained for a minimum of five years from the date of each transaction. Where a legal dispute, regulatory investigation, or law enforcement request is ongoing, fl777 may retain relevant data for longer than the standard retention period until the matter is resolved.

When personal data is no longer required for any lawful purpose, fl777 will securely delete or anonymise it in accordance with its internal data destruction procedures.

8. Security Measures

fl777 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fl777 servers;
• AES-256 encryption for personal and financial data stored at rest;
• Two-factor authentication (OTP via registered Philippine mobile number) for account access;
• Continuous automated fraud monitoring and anomaly detection on all account transactions;
• Role-based access controls restricting fl777 employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments conducted by independent third parties.

Despite these measures, no internet transmission is completely secure. fl777 cannot guarantee the absolute security of data transmitted to the Platform, and any transmission is at your own risk. If you believe your fl777 account has been compromised, contact [email protected] immediately.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by fl777:

• Right to be informed: The right to know how fl777 collects and uses your personal data, as set out in this Policy.
• Right of access: The right to request a copy of the personal data fl777 holds about you.
• Right to rectification: The right to correct inaccurate or incomplete personal data in your fl777 account.
• Right to erasure: The right to request deletion of your personal data, subject to fl777's legal retention obligations under AML and PAGCOR regulations.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.
• Right to object: The right to object to fl777's processing of your personal data for direct marketing purposes.
• Right to withdraw consent: Where fl777 relies on your consent to process personal data (e.g., marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, submit a written request to [email protected]. fl777 will respond within thirty (30) days. If you are dissatisfied with fl777's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

10. Children and Minors

The fl777 Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing casino-style online gaming in the Philippines. fl777 does not knowingly collect personal data from individuals under the age of 21. If fl777 discovers that personal data has been collected from a minor, the account will be immediately suspended, all associated funds will be held pending investigation, and the data will be deleted in accordance with this Policy and applicable law. If you believe a minor has created a fl777 account, please notify us immediately at [email protected].

11. Updates to This Privacy Policy

fl777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, fl777 will notify active account holders by displaying a prominent notice on the Platform or sending an SMS notification to the registered Philippine mobile number. The date of the most recent update is displayed at the top of this Policy. Continued use of the fl777 Platform after the effective date of any update constitutes acceptance of the revised Policy. The current Policy is always accessible at fl777.vip/privacy-policy.

12. Contact and Data Protection

For any questions, concerns, or requests relating to this Privacy Policy or fl777's data processing practices, please contact our support team:

Email: [email protected]

fl777 aims to respond to all data privacy enquiries within thirty (30) calendar days of receipt. For complex requests, we may extend this period by an additional thirty (30) days and will notify you of any extension. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.